Workflex Solutions is the industry leader in Intelligent Intraday Automation software for the contact-center industry. The WorkFlex product suites enhance technologies commonly deployed in contact centers, including workforce management (WFM) platforms, automatic call distribution (ACD) systems, and performance management systems.
WorkFlex Manager Suite and WorkFlex Agent Suite are the two products WorkFlex Solutions offers and both draw on the data in these contact center technologies in order to enable the automation of intraday staff scheduling and performance management processes.
WorkFlex Manager Suite allows managers to set up business rules that operate in conjunction with changing intraday data to automatically analyze issues, determine the optimal solution, contact agents and supervisors as needed and automatically update schedules as appropriate. The WorkFlex Manager Suite also includes a mobile supervisor app that empowers supervisors with the ability to monitor and manage their team’s performance while maximizing their ability to spend time on the floor with team members.
WorkFlex Agent Suite empowers agents with the flexibility to view and change their schedules instantly anywhere/anytime while ensuring that each change actually helps optimize staffing levels.
Intelligent Intraday Automation significantly reduces administrative costs and headaches, improves operational efficiency, and increases employee satisfaction.
WorkFlex is a Software as a Service (SaaS) solution, meaning that no premise-based hardware is required for deployment.