Cincinnati Ohio September 15, 2015 — WorkFlex Solutions, the industry leader in intelligent
empowerment solutions for contact centers today announced the general availability of Schedule View, a
freemium version of the company’s intelligent agent-self-service mobile app. Schedule View empowers agents
with the flexibility to view their schedules anywhere, anytime through a native Android or Apple app on their
smartphone. No set-up fees or software license fees apply and Schedule View can be deployed to an unlimited
number of contact center agents. As a cloud-based hosted solution no premise-based hardware is required but
after an initial introductory period, standard hosting fees do apply.
Lack of schedule visibility is a key contributor to employee absenteeism. Agent Satisfaction Surveys have
shown that over 70% of agents find it extremely difficult to view their schedules when they are not at work
even if their company provides Internet web-access. Agent Satisfaction surveys taken 30-60 days after the
deployment of the WorkFlex mobile app have shown that over 70% of agents find it extremely easy to view
their schedules when they are not at work.
“Our goal with Schedule View is to enable every contact center operator with the ability to provide
anywhere/anytime schedule access as a universal employee benefit said Larry Schwartz, CEO WorkFlex
Solutions. “Schedule View provides today’s increasingly tech savvy contact center agents what they really want
– the convenience of single icon-click schedule access to their schedules right from the smartphone in their
Companies seeking to maximize work-life balance empowerment for their contact center employees can easily
upgrade to the standard version of the WorkFlex intelligent mobile app that additionally provides agents with
the ability to personalize contact method preferences, real-time visibility to high interest schedule change
opportunities, and the flexibility to instantly add, reduce or change their work hours through an industry-unique
intelligent user interface that automatically ensures that each schedule change actually helps optimize staffing levels.