Join WorkFlex at Verint Engage in Orlando May 22-25

Creating a Next Generation Currency for Your Next Generation Workforce

Millennials now represent about 70% of the US contact center workforce and the majority of Millennials consider work-life balance more important than pay or career advancement, making schedule-change empowerment increasingly business-critical for recruiting and retaining an engaged and productive agent workforce. Attend the WorkFlex session to learn how market dynamics are creating a “perfect storm” and how agent schedule-change empowerment can be leveraged as a “new currency” to enable contact centers to thrive in today’s economy.

To learn more about Millennials, their attitudes, and the effect on your ability to hire and retain good employees, take a look at our white paper Recruitment and Retention: Winning the Staffing Wars in the Game of Gigs.

Attend the WorkFlex Session at Engage 2017
Creating a Next Generation Currency for Your Next Generation Workforce
Presenter: WorkFlex CEO Larry Schwartz

When: Wednesday, May 24, 10:30 - 11:30 a.m.
Where: SF Grand Caribbean 3
Try the WorkFlex Agent Mobile App on Your Own Smartphone
The best way to understand how our technology works is to see it in action!
Come to the WorkFlex booth to download our mobile and test it out for yourself.

WorkFlex offers your agents unprecedented schedule-change flexibility — the benefit that Millennials are looking for as they make employment choices.

WorkFlex enables agents to:

  • Check their schedule whenever and wherever they wish on their Android or iPhone via mobile app
  • Decide on how they wish to be contacted (phone call, SMS, email, social media)
  • Decide on when they wish to be contacted
  • Receive notification of only those opportunities they’re interested in (no mass broadcasts)
  • See pre-approved work-hour and work-type schedule-change availability
  • Get instant confirmation for their schedule-change requests (extra hours, time off, swapping hours with themselves, trading hours with other agents)
  • Get instant confirmation of work-type change requests
How Much Is Agent Schedule-Change Empowerment Worth?
The Society of Workforce Planning Professionals (SWPP) surveyed workforce management professionals on behalf of WorkFlex in late 2016. The purpose was to discover how these professionals thought the contact center agents they manage would value schedule-change empowerment. The results were eye-opening. Download the survey results here!

 

The EEM Mobile App
Watch a WorkFlex mobile app demo!

 

Learn More about the WorkFlex Product Portfolio:

WorkFlex Product Portfolio Overview

What Is Intraday Automation?
Download the definitive explanation!
Intraday Management and the Strategic Value of Intraday Automation Cover Thumbnail.

 

 

 

 

 

 

 

 

 

 

 

 

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