Empowerment for Contact Center Agents, Supervisors and Workforce Administrators
CINCINNATI, OH (PRWEB) SEPTEMBER 27, 2016
WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced today that the company has added its employee empowerment solution suite on the Genesys AppFoundry—an online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
Based on patented Intelligent Intraday Automation® technology, the WorkFlex employee empowerment solution suite enables contact center operators to improve agent engagement, satisfaction, utilization and performance by maximizing schedule-change empowerment for agents, team-effectiveness empowerment for supervisors and staffing agility empowerment for workforce administrators. Inclusion in the AppFoundry allows Genesys customers to deploy WorkFlex award-winning products with the assurance of seamless integration and optimal performance with their existing Genesys Workforce Management or automatic call distributor (ACD) infrastructure.
“We are pleased to extend our technology partnership with Genesys to include AppFoundry participation,” said Larry Schwartz, CEO of WorkFlex Solutions. “WorkFlex products available through the AppFoundry will enable Genesys customers to transform their contact center operations by improving work-life balance empowerment for their agent workforce and optimizing staffing levels across multiple customer service channels at the same time.”
“Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level,” said Merijn te Booij, Chief Marketing Officer of Genesys. “Companies like WorkFlex Solutions are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs.”
WorkFlex Intelligent Intraday Automation products will be showcased October 4-6 at the 2016 Genesys G-Force conference in Miami. To learn more about the features and benefits of WorkFlex, visit the application listing on the Genesys AppFoundry or the WorkFlex Solutions Web site.
About WorkFlex Solutions
About WorkFlex Solutions: WorkFlex Solutions LLC is the industry leader in intelligent empowerment solutions for contact centers. Our patented Intelligent Intraday Automation® technology maximizes agent scheduling flexibility, optimizes intraday performance and reduces workforce administration overhead. Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex SaaS based products enable clients to leverage their existing enterprise software investments, and quickly generate a positive ROI. WorkFlex deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government. For more information or to schedule a demo, please visit us at http://workflexsolutions.com.
WorkFlex Solutions, the WorkFlex logo and Intelligent Intraday Automation are registered trademarks of WorkFlex Solutions LLC.
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