The WorkFlex Leadership Team
Some of Our Partners and Customers
Industries WorkFlex Serves
WorkFlex Manager Suite
WorkFlex Agent Suite
WorkFlex for Contact Center Agents
WorkFlex for Contact Center Supervisors
WorkFlex for Real-Time Administrators
Literature and Downloads
– The WorkFlex Leadership Team
– WorkFlex Investors
– Some of Our Partners and Customers
– Industries WorkFlex Serves
– WorkFlex Manager Suite
– WorkFlex Agent Suite
– WorkFlex for Contact Center Agents
– WorkFlex for Contact Center Supervisors
– WorkFlex for Real-Time Administrators
– Case Studies
– White Papers
– Savings Calculator
– Literature and Downloads
Self-Scheduled Training: Optimizing the Learning Curve in Today’s Contact Center
How self-scheduled training allows agents to learn new material during their preferred time of day.
Intraday Management and the Strategic Value of Intraday Automation
A clear and comprehensive explanation of intraday management and intraday automation.
Contact Center Metamorphosis: Transforming Agents into Active Workforce Management Partners
How a new contact center paradigm can end the conflict between agents and workforce administrators.
Maximizing Home-based Agent Effectiveness through Intelligent Agent Self-Service
Ensure companies maximize the benefits of home-based agent deployments.
Delivering A Superior Customer Experience Through Intelligent Vendor Management
How automation of the call center intraday staffing process can create a “win-win” for both Service Providers and their BPO suppliers.
Proactive Performance Management Using Intelligent Intraday Automation
How automation of intraday data analysis, decisioning and communications (Intelligent Intraday Automation) can fundamentally shift the performance management paradigm in the contact center from reactive to proactive.
Health Care Reform & Its Impact On Workforce Management
Implications of a Transformational Shift to a part-time workforce.
How Much Money Are BPOs Leaving On The Table?
The case for increasing your intraday staffing flexibility with intraday management.
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