Glossary of Contact Center Terms

The WorkFlex Contact Center Glossary

Like every other industry, the contact center industry has its own terminology. Listed below are a number of terms used to describe common contact center concepts. Clicking on each link presents a page containing an industry definition of the terms as well as a description of how WorkFlex intelligent empowerment technology impacts each metric or activity described.

The WorkFlex Glossary of Contact Center Terms:

 

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