WorkFlex Products Overview
By applying real-time supply chain methodologies WorkFlex extends the intraday footprint of WFM products by automating key manual intraday processes, enabling organizations to reduce their dependency on forecast accuracy, streamline intraday management, improve call center performance and enhance employee satisfaction for agents, supervisors and RTA’s.
WorkFlex Manager Suite Brochure
An introduction to WorkFlex Manager Suite, the WorkFlex software application for automating and optimizing intraday staffing.
WorkFlex Agent Suite Brochure
An introduction to WorkFlex Agent Suite, the WorkFlex software application enabling agent empowerment via self-scheduling and self-service capability.