WorkFlex empowers agents to self-manage schedules anytime, anywhere, improving intraday coverage without adding administrative overhead
Everyone knows that happier agents lead to happier customers. But are you aware of how schedules impact things like agent morale, job satisfaction and employee turnover? Scheduling flexibility is a primary driver of your agents’ work/life balance, but trying to accommodate everyone’s personal needs while maintaining optimal staffing is no easy task. WorkFlex for contact center agents creates a win-win-win for the agents, workforce administrators, and your business.
(Schedule View, a freemium version of the WorkFlex mobile app, allows agents to access their schedule anytime, anywhere.)