WorkFlex is a workforce optimization tool that empowers contact center employees, including agents, supervisors and workforce administrators. WorkFlex integrates with WFM and ACD systems and uses the data available in those technologies and a sophisticated rules engine to deliver intraday staffing solutions. The result is not only optimized staffing levels and performance, but happier employees.
How Does WorkFlex Empower Employees?
Watch the WorkFlex Demo Battle video to get an overview of how our technology empowers the contact center!
Download the WorkFlex Product Portfolio Overview to learn more details!
| How Much Is Agent Schedule-Change Empowerment Worth?
The Society of Workforce Planning Professionals (SWPP) surveyed workforce management professionals on behalf of WorkFlex in late 2016. The purpose was to discover how these professionals thought the contact center agents they manage would value schedule-change empowerment. The results were eye-opening. Download the survey results here!
|Try the WorkFlex Agent Mobile App on Your Own Smartphone
The best way to understand how our technology works is to see it in action!
Come to the WorkFlex booth to download our mobile and test it out for yourself.
Yes, you can take employee empowerment to the next level with Intelligent Intraday Automation®!