WorkFlex helps a broad range of clients automate and optimize intraday staffing and performance management functions in order to increase workforce management productivity, customer service levels and agent satisfaction.
BPOs require innovative technology to differentiate themselves and manage their bottom line.
WorkFlex helps Enterprises maximize their contact center investment through high salary-to-performance ratios.
WorkFlex arms consultants with a potent tool to achieve transformational goals for organizations with scale, typically over 500 agents.
By offering WorkFlex, Integrators add a technology solution that substantially enhances their clients’ investment in other tools such as WorkForce planning, ACD, etc.