CCNG Webcast – Delivering on the Promise of Work-Life Balance for Contact Center Agents

WorkFlex CEO Larry Schwartz shares insights on the Agent “Scheduling Flexibility Paradox” – Why Contact center operators institutionally restrict their agent’s ability to easily change their schedules even thought they know that agent scheduling flexibility is a key driver of agent satisfaction. See how WorkFlex has finally “cracked the code” on this paradox by empowering agents with the flexibility to instantly change their schedules anywhere, anytime while ensuring that each change actually helps optimize staffing levels.

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