Leveraging Technology to Create a More Agent-Friendly Call Center

Under Blog Post | Posted by WorkFlex Solutions LLC

However there is an emerging generation of “agent-friendly” workforce optimization technologies designed to actually make life easier.

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Join WorkFlex in Miami for the 2012 Call Center Conference!

Under Blog Post | Posted by WorkFlex Solutions LLC

We’re Speaking on Thursday, October 11 at 11:45am – 12:45pm on the Workforce Optimization Track: Delighting Agents and Administrators through Auto-Optimization. There are many sources of frustration for both agents and administrators working in a call center (e.g. subjectivity in schedule assignments, delayed confirmation of change requests, overtime opportunity management, intraday staffing adjustments, and timely […]

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WorkFlex Auto-optimizes Minacs for Another 3 Years

Under Blog Post | Posted by WorkFlex Solutions LLC

WorkFlex Solutions and Minacs extended their relationship another three years to enhance intraday performance across its 7,000 North American-based contact center agents.Together with its with its earlier deployment of WorkFlex Manager (auto-optimized intraday staffing), Minacs will also deploy WorkFlex Alert (auto-optimized performance management). The combined solution enables Minacs to automate intraday workforce administration tasks to […]

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Minacs and WorkFlex Expand Workforce Auto-Optimization Relationship

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex extends its relationship with Minacs

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WorkFlex Solutions Launches WorkFlex Scheduler

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

New SaaS Solution Simplifies Call Center Overtime Staffing Process…

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WorkFlex Solutions to Participate in Major Industry Conferences

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex Solutions, the leader in workforce auto-optimization solutions…

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WorkFlex Announces Release of WorkFlex Alert

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex Solutions announced today the…

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WorkFlex is Newest in CincyTech Portfolio

Under Press Releases | Posted by WorkFlex Solutions LLC

August 2, 2010 Cincinnati, Ohio – WorkFlex Solutions LLC, a Cincinnati-based startup company that has created Web-based software for managing call center staffing, has closed a $1.5 million venture capital investment round led by CincyTech with an initial $250,000 investment. The company’s flagship product, WorkFlex Manager, enables work force administrators to fully automate the intraday […]

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