WorkFlex Solutions Announces WorkFlex @Home Launch

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

to Optimize Part-Time Agent Scheduling Effectiveness in Call Centers

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Intraday Management Defined – Part 1

Under Blog Post | Posted by WorkFlex Solutions LLC

Generally, Intraday Management is defined as the set of activities that Real-time Administrators (RTA’s) perform on a daily basis within contact center environments to manage unplanned events that require immediate action to ensure smooth overall call center performance. Some of these activities may include: Intraday Staffing: Adding or reducing agent capacity to mitigate the impact […]

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Maximize Work-at-Home Agents Using Intraday Scheduling

Under Blog Post | Posted by WorkFlex Solutions LLC

Work-at-Home Agents have recently become a real option for call center operations. This shift is the result of more reliable and secure cloud-based technologies as well as last-mile infrastructure that easily carries bigger data files. As the Everest Group notes in their recent blog post, Work-at-home Staff: the Feather in the Cloud Contact Centers’ Cap, […]

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LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

LIT OnLine and WorkFlex Solutions announce a partnership to dramatically improve the way call center agents learn and perform. The offering enables call center operators to automate the scheduling of LIT’s patented learning system.

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WorkFlex Appoints Joe Gaudette as Director Sales & Channel Management

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

Industry Executive brings more than 25 years of global contact center sales & business management experience to accelerate sales of WorkFlex through both direct and indirect channels.

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Sitel to Deploy WorkFlex Call Center Intraday Management Software

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

Sitel states, “Automating intraday performance analysis and solutioning is consistent with our ongoing commitment to delivering high quality service and responsiveness to our customers.”

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Fifth Third Bank to Deploy WorkFlex Intraday Call Center Software

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex’s agent-friendly auto-optimization technology is ideally suited for service providers committed to delivering consistently high quality customer service to their customers.

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Join WorkFlex at the CCNG Cincinnati Networking Event

Under Blog Post | Posted by WorkFlex Solutions LLC

Contact Center and Customer Care Industry Professional Membership Network

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Happy Holidays from WorkFlex Solutions

Under Blog Post | Posted by WorkFlex Solutions LLC

2012 has been an exciting year for WorkFlex — we’re excited about the application of Auto-optimized Workforce Administration for today’s increasingly efficient contact center operation. As we look forward to 2013, we offer best wishes to you and yours for a safe and happy holiday season and successful New Year. The WorkFlex Team

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WorkFlex Is sponsoring the 2013 Home Working Summit

Under Blog Post | Posted by WorkFlex Solutions LLC

Home working is one of the top three priorities for most Fortune 500 companies.

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