WKFX_Site_Image_Press

Press Releases

WorkFlex Intelligent Empowerment Suite for Contact Centers to Be Deployed by Concentrix

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

(PRWEB) NOVEMBER 11, 2015 WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy WorkFlex software products into Concentrix contact centers. WorkFlex provides workforce administrators, call center supervisors and agents with unique empowerment tools that ensure optimized intraday staffing, agent performance and employee satisfaction. The […]

Continue reading →

WorkFlex Launches New “Freemium” Version of Intelligent Agent Mobile App

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

“Schedule View” Empowers Contact Center Agents with Schedule Access Anytime, Anywhere Cincinnati Ohio September 15, 2015 — WorkFlex Solutions, the industry leader in intelligent empowerment solutions for contact centers today announced the general availability of Schedule View, a freemium version of the company’s intelligent agent-self-service mobile app. Schedule View empowers agents with the flexibility to […]

Continue reading →

NICE Launches Employee Engagement Manager for Greater Scheduling Agility and Employee Satisfaction

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

The solution helps organizations optimize staffing levels based on real-time demand RA’ANANA, Israel, May 7, 2015 /PRNewswire/ — NICE Systems (NASDAQ: NICE) today announced the launch of Employee Engagement Manager, a new Workforce Management (WFM) capability that allows both employees and managers to control scheduling in real-time based on actual demand. This added scheduling agility […]

Continue reading →

WorkFlex Solutions Partners with Firstsource Solutions

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

Intelligent Intraday Automation Suite Optimizes Contact Center Staffing & Performance Cincinnati, OH (PRWEB) January 14, 2015: Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy the WorkFlex Manager […]

Continue reading →

WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

New Android/Apple Apps enable contact center agents to easily adjust their schedules anywhere/anytime right from their smartphone. Cincinnati, Ohio – October 14, 2014 WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers announced today the release of new iPhone and Android apps for their Intelligent Agent-Self-Service product suite. WorkFlex […]

Continue reading →

Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

  Intelligent Agent Self-Service capability to support Work-at-Home Program Growth Rochester New York, Cincinnati Ohio  – July 30, 2014 Sutherland Global Services, Incorporated (“Sutherland”), a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement […]

Continue reading →

Education at Work to Deploy WorkFlex Intraday Automation Suite

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

  Intelligent Intraday Automation Suite to Support Student-Workforce Call Center BPO Cincinnati, Ohio –  June 10, 2014 Education-At-Work (EAW) a leader in student-based business process outsourcing services and WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent intraday management automation solutions for call centers today announced an agreement to deploy the WorkFlex Intelligent Intraday Automation […]

Continue reading →

WorkFlex Solutions Raises $3 Million

Under Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex Solutions Raises $3 Million WorkFlex Solutions, a leading platform for call center staffing and performance management, has closed a $3 million round of Series B financing. CincyTech led the round, which was joined by other private investors. WorkFlex offers the first and only intelligent intraday automation suite built specifically to address the challenges of […]

Continue reading →

WorkFlex Solutions Announces WorkFlex @Home Launch

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

to Optimize Part-Time Agent Scheduling Effectiveness in Call Centers

Continue reading →

LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

LIT OnLine and WorkFlex Solutions announce a partnership to dramatically improve the way call center agents learn and perform. The offering enables call center operators to automate the scheduling of LIT’s patented learning system.

Continue reading →

WorkFlex Privacy Policy

© 2017 WorkFlex Solutions LLC All rights reserved.