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Press Releases

WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation® for Contact Centers, Announced That It Has Been Awarded a 4th Patent

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

WorkFlex Expands Real-Time, Intelligent Self-Scheduling with Gamification Capability CINCINNATI, OH (PRWEB) JUNE 13, 2017 In 2016, WorkFlex Solutions announced a patent for real-time, automated, intelligent self-scheduling (USPTO #9,280,754) that empowers employees with the flexibility to change their schedule while ensuring that each change actually helps optimize staffing levels. This new patent (USPTO # 9,679,265), expands […]

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WorkFlex Solutions Announces Patent Award for Dynamic Workforce Optimization

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

Staffing Agility Empowerment Solution Enables Optimized Intraday Performance for Contact Centers CINCINNATI, OH (PRWEB) MARCH 21, 2017 – WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers announced that it has been awarded a patent from the U.S. Patent and Trademark Office that enables contact center operators to effectively optimize interval-level staffing across […]

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Concentrix to Expand Deployment of WorkFlex Products

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

Intelligent Employee Empowerment Suite Optimizes Contact Center Employee Satisfaction, Utilization and Performance Cincinnati, OH and Fremont, CA – February 23, 2017: WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent employee empowerment solutions for contact centers, today announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact […]

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WorkFlex Solutions and Verint Announce Technology Relationship

Under Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

Advanced Integration of WorkFlex and Verint Enterprise Workforce Management to Help Customer Engagement Centers Drive Optimal Performance and Heighten Employee Empowerment CINCINNATI, Ohio & MELVILLE, N.Y.–(BUSINESS WIRE)–WorkFlex Solutions LLC, an industry leader in intelligent empowerment solutions for contact centers, and Verint® Systems Inc. (Nasdaq: VRNT) today announced a technical relationship that provides advanced integration between […]

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WorkFlex Announces Availability of Intelligent Employee Empowerment Solution Suite on Genesys AppFoundry

Under Press Releases | Posted by WorkFlex Solutions LLC

Empowerment for Contact Center Agents, Supervisors and Workforce Administrators CINCINNATI, OH (PRWEB) SEPTEMBER 27, 2016 WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced today that the company has added its employee empowerment solution suite on the Genesys AppFoundry—an online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers […]

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WorkFlex Solutions Announces Patent Award for Automated, Intelligent Work-Type Self-Scheduling

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

“On-Demand” Scheduling Optimizes Contact Center Work-Load Balancing and Training August 9, 2016, Cincinnati, OH:  WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers multi-skilled employees with the flexibility to change their work-type. In March 2016, […]

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WorkFlex Introduces On-Demand Contact Center Technology to Optimize Omni-Channel Workforce Scheduling

Under Blog Post, Home Sidebar, Press Releases | Posted by WorkFlex Solutions LLC

Agent self-scheduling empowerment scope expanded from “work-hours” to “work-type” WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers announced today the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours. WorkFlex technology has transformed schedule-change […]

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WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

Employee Empowerment Solution Creates a True “On-Demand” Contact Center Cincinnati, OH; March 08, 2016 WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation™ for Contact Centers announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers employees with the flexibility to change their schedules anywhere/anytime while ensuring that […]

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Firstsource Boosts Intraday Performance through Real-Time Alerting from WorkFlex

Under Article, Press Releases | Posted by WorkFlex Solutions LLC

Firstsource and WorkFlex partner to increase the Business Process Management company’s employee productivity. CINCINNATI, OH (PRWEB) FEBRUARY 17, 2016 Firstsource Solutions Limited (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN), an RP-Sanjiv Goenka Group company and a global provider of customized Business Process Management (BPM) services, in partnership with WorkFlex Solutions, the industry leader in […]

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WorkFlex Intelligent Empowerment Suite for Contact Centers to Be Deployed by Concentrix

Under Blog Post, Press Releases | Posted by WorkFlex Solutions LLC

(PRWEB) NOVEMBER 11, 2015 WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy WorkFlex software products into Concentrix contact centers. WorkFlex provides workforce administrators, call center supervisors and agents with unique empowerment tools that ensure optimized intraday staffing, agent performance and employee satisfaction. The […]

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