WorkFlex Solutions LLC empowers contact center agents, supervisors and workforce administrators, improves performance and reduce costs for contact center enterprises. As the industry leader in intelligent empowerment solutions for contact centers, we provide Intelligent Intraday Automation technology that maximizes scheduling flexibility, optimizes intraday performance and reduces administrative overhead.
Designed to integrate easily with Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise investments, and quickly generate a positive ROI. WorkFlex SaaS deployments span multiple industry sectors including financial services, communications, healthcare, automotive, cable/sat and government.
Headquartered in Cincinnati, OH, WorkFlex has gained a reputation for customer-centric innovation and product development. As a Gartner Cool Vendor, we’ve also earned “hipness” bona fides, a status we relish given our passion for helping contact center agents achieve better work-life balance via our agent-friendly technologies.