Automatically analyze and resolve intraday staffing and performance issues
Automate Manual Activities
Increase efficiency and effectiveness of workforce administrators
Improve Employee Satisfaction
Empower agents , improve communications and reduce administrator stress
Auto-Optimize Intraday Staffing to Improve performance and reduce overhead
Make your performance management dashboard real-time actionable.
Plug In Solution
Seamless integration with existing workforce administration systems
Agent Preferences Portal
User-friendly portal for agents to enter their “reach-me” preferences, and availability
Continually analyzes intraday performance issues, identifies, and implements optimal solution
Optimized Intraday Staffing
What’s the optimal way to address a 40 agent staffing shortfall?
Intraday Schedule Adherence
How can you ensure schedule adherence and provide agent flexibility when needed?
Optimized Overtime Scheduling
How can I provide agent flexibility without adding administrative overhead?
WorkFlex Helps Agents
See how WorkFlex provides agent empowerment, convenience and fairness
WorkFlex Helps Operations
See how WorkFlex minimizes manual work, improves communication and execution
WorkFlex Helps the Business
See how WorkFlex improves efficiency, assures compliance and reduces attrition