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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

WorkFlex Solutions at Frost & Sullivan Annual Customer Contact East 2017

WorkFlex Solutions will be participating in the upcoming 13th Annual Customer Contact, East: A Frost & Sullivan Executive MindXchange, April 23 – 26, 2017 at the Fort Lauderdale Marriott Harbor Beach Resort & Spa, Fort Lauderdale, FL. Come join us and dozens of your colleagues as we generate ideas & develop roadmaps to ensure our […]

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WorkFlex Demo at CRMXchange Tech Tank: Workforce Management 2017

Join WorkFlex, Aspect and NICE at CRMXchange Tech Tank: Workforce Management 2017 on February from 2:00 to 3:00 p.m. Eastern to learn what you can do this year to boost performance of your contact center operations with the right technology. A December 2016 member poll conducted by SWPP for WorkFlex shows that: Almost 8 out […]

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How About Uniting Efficiency and Happiness in the 2017 Contact Center?

When it comes to contact centers, happiness is not the word that comes to mind. Efficiency, yes, happiness, at least of employees, not so much. Contact centers want to be seamless operations of seamless customer service. That requires unbending, rather austere policies to ensure each right employee is at the right place doing the right […]

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