Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


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Who Benefits from the Power of WorkFlex?

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Agents

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Supervisors

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WFM Administrators

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Business

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Recent Posts

Hey, Contact Center, I’m a Millenial. Don’t CALL Me!

Nothing is worse than the regret you feel over a missed opportunity. Especially an opportunity to make some extra money. This was pretty much the story of my life as an at-home call center agent. You don’t make a lot of money working in a call center. Since this was my sole source of income […]

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The Things My Daughter with Down Syndrome Has Taught Me: Work to Your Strengths and Find Your Passion

Saturday, March 21st was World Down Syndrome day. Down Syndrome (DS) is the occurrence of an additional 21st chromosome, or three 21st chromosomes, hence 3/21 as the date to create awareness of the condition and to recognize the challenges and achievements of those with Down Syndrome. My daughter Claire has Down Syndrome. She’s nine years […]

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Achieving Team Management Effectiveness : The Top 5 Things Contact Center Supervisors Really Want

Contact center supervisors have a very challenging job balancing the need to manage intraday performance and provide support and coaching for their agents. In a lot of cases supervisors suffer from “Separation Anxiety” – i.e., they are caught between the need to be at their desks monitoring performance, and to be on the floor with […]

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