• Now that we have WorkFlex,
    my personal needs are finally
    taken into consideration.

  • WorkFlex takes the manual
    effort and stress out of our
    Intraday staffing decisions.

  • With WorkFlex, I’m instantly alerted
    to any performance issues
    needing my attention.

  • With WorkFlex, I’m no longer
    frustrated with the
    schedule change process.

  • With WorkFlex, we improved
    performance, reduced expenses,
    and made our agents a lot happier.

  • With WorkFlex, we saw an
    immediate return
    on investment.

See How WorkFlex Maximizes Agent Flexibility While Optimizing Intraday Performance.

Recent Posts

Education at Work to Deploy WorkFlex Intraday Automation Suite

Intelligent Intraday Automation Suite to Support Student-Workforce Call Center BPO Cincinnati, Ohio –  June 10, 2014 Education-At-Work (EAW) a leader in student-based business process outsourcing services and WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent intraday management automation solutions for call centers today announced an agreement to deploy the WorkFlex Intelligent Intraday Automation product […]

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TMC Customer Interview with Larry Schwartz

Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service According to Dimension Data’s 2013/2014 Contact Center Benchmark report, attrition is up 26% from the previous year. Perhaps not shocking, but not a good statistic for an industry already plagued with high levels of employee turnover. “When you consider the cost of turnover (approximately 60-70% of […]

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Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service (SWPP, Spring 2014 On Target)

This post was originally published at the Society of Workforce Planning Professionals (SWPP). As the economy recovers and hiring freezes are lifted, agents who have been dissatisfied with their current employer are packing up their headsets and moving on. Based upon findings from Dimension Data’s 2013/2014 Contact Center Benchmark report, agent attrition is up 26% […]

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