Intelligent Intraday Automation

WorkFlex Helps Your Contact Center Increase Agent and Customer Satisfaction, Improve Intraday Performance and Automate Up to 80% of Manual Intraday Tasks

Who Benefits from the Power of WorkFlex?

Your
Agents

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Your
Supervisors

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Your
WFM Administrators

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Your
Business

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Recent Posts

Micro-Shifts – the answer to contact center scheduling complexities?

Managing the balance between forecasted demand and shifts that the agents like and want to sign up for is not a simple matter. The more complex the hours of operation and the geographies supported, the more complex the forecast and the more difficult shift-management becomes. Shifts are often understaffed at the beginning and at the […]

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WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps

New Android/Apple Apps enable contact center agents to easily adjust their schedules anywhere/anytime right from their smartphone. Cincinnati, Ohio – October 14, 2014 WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers announced today the release of new iPhone and Android apps for their Intelligent Agent-Self-Service product suite. WorkFlex […]

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CCNG Webcast – Delivering on the Promise of Work-Life Balance for Contact Center Agents

WorkFlex CEO Larry Schwartz shares insights on the Agent “Scheduling Flexibility Paradox” – Why Contact center operators institutionally restrict their agent’s ability to easily change their schedules even thought they know that agent scheduling flexibility is a key driver of agent satisfaction. See how WorkFlex has finally “cracked the code” on this paradox by empowering […]

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