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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

WorkFlex Joins CRMXchange for Two Events in June 2017

WorkFlex joins CRMXchange for two events in June 2017! We will be presenting during the June 1 Tech Tank technology demo along with NICE and Pipkins and we’re a sponsor again of the annual Virtual Conference, an event which this year includes two tracks: Quality Assurance and Analytics and Workforce Management and Performance Optimization. We are part of second […]

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WorkFlex Technology Contributes to Creating a Knock-Your-Socks-Off Customer Experience

Blake Morgan writes about customers, companies and customer service. She has just published a book called “More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences.” The content is all about how critical it is for companies to deliver gold-standard customer service to succeed in today’s marketplace, and […]

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No Workforce Management System Is Complete Without WorkFlex

As you read that title, I bet you thought, “Cheeky, aren’t they? Who the heck do they think they are?!” Who we are is a software company that makes workforce management (WFM) systems function even better. Our system integrates with workforce management (WFM) systems to fill in the missing functionality in WFM scheduling called intraday […]

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