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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Personalizing the Agent Experience in the Contact Center

Back in March, a blog post on ameyoengage.com listed six trends that would be driving business in 2016. Number one on the list was “personalizing the experience” for the customer. “Emotions have a lasting effect on the psyche. Instilling positive emotions into customer interactions makes them opt for the same service in future,” notes the […]

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Schedule Flexibility Must Be Very Important to Your Agents

A few weeks ago, we sent out a one-question survey to our email friends in the industry inquiring whether they think their agents would accept a reduction in hourly wage in return for a flexible schedule they could manage with a mobile app. We listed several options from which respondents could choose: $1.00 $0.50 $0.25 […]

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Webcast Recording: How to Transform Agents into Active Workforce Management Partners

The 2016 CRMXchange Virtual Conference has ended, but the recording of the WorkFlex webcast from the event is available for viewing. Watch How to Transform Contact Center Agents into Active Workforce Management Partners at your leisure.  

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