Intelligent Intraday Automation

WorkFlex Helps Your Contact Center Increase Agent and Customer Satisfaction, Improve Intraday Performance and Automate Up to 80% of Manual Intraday Tasks

Who Benefits from the Power of WorkFlex?

Your
Agents

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Your
Supervisors

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Your
WFM administrators

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Your
Business

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Recent Posts

Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

  Intelligent Agent Self-Service capability to support Work-at-Home Program Growth Rochester New York, Cincinnati Ohio  - July 30, 2014 Sutherland Global Services, Incorporated (“Sutherland”), a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement […]

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Education at Work to Deploy WorkFlex Intraday Automation Suite

  Intelligent Intraday Automation Suite to Support Student-Workforce Call Center BPO Cincinnati, Ohio –  June 10, 2014 Education-At-Work (EAW) a leader in student-based business process outsourcing services and WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent intraday management automation solutions for call centers today announced an agreement to deploy the WorkFlex Intelligent Intraday Automation […]

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TMC Customer Interview with Larry Schwartz

Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service According to Dimension Data’s 2013/2014 Contact Center Benchmark report, attrition is up 26% from the previous year. Perhaps not shocking, but not a good statistic for an industry already plagued with high levels of employee turnover. “When you consider the cost of turnover (approximately 60-70% of […]

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