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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

“NewGen WFM” Meets WorkFlex Empowerment Technology

In NewGen WFM: The Future of Contact Center Forecasting and Scheduling, a new white paper from DMG Consulting, the industry research firm discusses the contact center practices and policies and the technical functionality necessary to creating a new contact center paradigm that: attracts and keeps good agents rather than losing them to “flexible” companies like […]

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Self-Scheduled Training: Optimizing the Learning Curve in Today’s Contact Center

One of the greatest challenges contact centers confront is providing their agents with enough training to make them knowledgeable, capable customer service representatives who can resolve customer issues quickly and effectively. Newly hired agents receive training before they begin answering phone calls or communications from other communication channels, but they require ongoing training to learn […]

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Flexible Scheduling Becomes a Contact Center Recruiting Tool Whose Time Has Come

I’ve been in the contact center industry for 20 years and during that time the main challenges haven’t changed.  Recruiting, hiring and retaining quality labor has been and will always be the biggest challenge faced by outsourced and captive contact centers/BPO providers. What has changed is: The rise of the gig economy and the impact […]

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