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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Optimizing Customer Service through On-Demand Contact Center Scheduling

CIOReview published an article about WorkFlex in the magazine’s July edition. Here’s the first paragraph: “Delivering superior customer service is recognized as a key business strategy to achieve competitive differentiation. The rapid growth of customer service access options such as chat, text and social media has created new forecasting and scheduling challenges for contact center […]

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WorkFlex Solutions Announces Patent Award for Automated, Intelligent Work-Type Self-Scheduling

“On-Demand” Scheduling Optimizes Contact Center Work-Load Balancing and Training August 9, 2016, Cincinnati, OH:  WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers, announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers multi-skilled employees with the flexibility to change their work-type. In March 2016, […]

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To Boldly Go Where No Staffing Optimization Process Has Gone Before

For all those intimately acquainted with the intricacies of contact centers, the notion that handling staffing variances is the greatest challenge contact centers face is a truism. Volumes have been written on the subject, because getting staffing right is a requirement when it comes to the very reason an operation exists: customer service. Without enough of […]

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