Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

The Contact Center Scheduling Myth

There is a pervasive myth in the contact center industry. The myth holds that agent scheduling flexibility is detrimental to contact center performance and cost-containment efforts. Agents cannot be permitted to request schedule changes with any regularity, because workforce administrators will have to invest tremendous time and effort in locating and scheduling replacement staff. Administrators […]

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Aberdeen Study Confirms Intraday Automation Is a Major Component of WFO Success

In the Aberdeen Group’s recently published study Contact Center WFO: How to Balance Customer Needs with Agent Productivity, Omer Minkara, Research Director for Contact Center & Customer Experience Management, delineates the relationship between the tactics companies with successful WFO programs implement and the stellar business-performance results they achieve. And they do achieve stellar results, especially […]

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Is Your WFM Team Suffering From a Lack of Empowerment?

In the contact center world, we talk a lot about the need for agent empowerment. When customer satisfaction is the goal, a proven way to get there is by giving our agents greater levels of authority and autonomy so they can serve our customers more effectively. But what isn’t discussed is the need for empowerment […]

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