• Now that we have WorkFlex,
    my personal needs are finally
    taken into consideration.

  • WorkFlex takes the manual
    effort and stress out of our
    Intraday staffing decisions.

  • With WorkFlex, I’m instantly alerted
    to any performance issues
    needing my attention.

  • With WorkFlex, I’m no longer
    frustrated with the
    schedule change process.

  • With WorkFlex, we improved
    performance, reduced expenses,
    and made our agents a lot happier.

  • With WorkFlex, we saw an
    immediate return
    on investment.

Intelligent Intraday Automation for Contact Centers

WorkFlex enables you to eliminate the majority of your contact center’s manual Intraday processes and
change requests by combining intelligent automation with increased agent empowerment.

Recent Posts

Intraday Management Defined – Part 1

Generally, Intraday Management is defined as the set of activities that Real-time Administrators (RTA’s) perform on a daily basis within contact center environments to manage unplanned events that require immediate action to ensure smooth overall call center performance. Some of these activities may include: Intraday Staffing: Adding or reducing agent capacity to mitigate the impact […]

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Maximize Work-at-Home Agents Using Intraday Scheduling

Work-at-Home Agents have recently become a real option for call center operations. This shift is the result of more reliable and secure cloud-based technologies as well as last-mile infrastructure that easily carries bigger data files. As the Everest Group notes in their recent blog post, Work-at-home Staff: the Feather in the Cloud Contact Centers’ Cap, […]

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LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training

LIT OnLine and WorkFlex Solutions announce a partnership to dramatically improve the way call center agents learn and perform. The offering enables call center operators to automate the scheduling of LIT’s patented learning system.

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