Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators

Learn how WorkFlex Intelligent Intraday Automation works!

Who Benefits from the Power of WorkFlex?


Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Planning Is Everything in the Contact Center, Except When It Isn’t

Planning Is Destiny, Right? Everyone knows that to reach your goal you have to have a good plan. Whether it’s a football game, a satellite launch, or a contact center operation, a plan is a must. In the contact center, we spend a lot of time building good plans. We use our workforce management (WFM) […]

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The Trouble with Turnover

One of the best Star Trek episodes (in my ever-humble opinion) aired in in 1967 with the title “The Trouble with Tribbles.” Kirk and the Enterprise crew are ordered to Deep Space Station K7 to guard grain shipments that are destined for Sherman’s Planet, the ownership of which is disputed. The Federation claims it and […]

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On-Demand Contact Centers: The Uber Model Can Work

What if all you had to do is publish a forecast and the right staff would move into place? The concept of an on-demand contact center has become popular and most references to the topic appear on the Web sites of enterprises offering on-demand services. (Do a quick Internet search for “on-demand contact center” for […]

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