Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Managers


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Who Benefits from the Power of WorkFlex?

Your
Agents

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Supervisors

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WFM Administrators

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Business

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Recent Posts

Killing the Commute: How Contact Centers Can Pave the Way Towards Helping People Achieve Work/Life Balance (Part 2)

Are you looking to decrease your contact center’s turnover and improve the job satisfaction of your agents? If so, it’s possible to accomplish both by killing the commute. In Part 1 of this article (link), we discussed the very real sacrifice involved with commuting to and from the office in terms of your agents’ time, […]

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Killing the Commute: How Contact Centers Can Pave the Way Towards Helping People Achieve Work/Life Balance (Part 1)

One of the primary downsides of going to work lies in actually getting there. According to a recent report in USA Today, the average American worker spends approximately 204 hours a year commuting to and from the office. So, for every day that people physically show up at work, they are sacrificing almost an hour […]

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WorkFlex as a Market Maker for Time

I was recently working with a company that had a different and rather interesting way of thinking about Agent Scheduling Flexibility. (Most in this industry think of Flexibility as a way to better accommodate the needs of a changing workforce.) The concept put forth was one of time intervals as a commodity that could be […]

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