Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Making the Case for Saving Agent-Level AHT

Average handle time (AHT) seems to be getting no love these days when it comes to metrics used to measure and drive the performance of contact center agents. What used to be a cornerstone of every agent scorecard is now being dropped from the mix entirely at many centers in favor of metrics focused on […]

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Shear Awesomeness: Visit to a Customer’s Contact Center

I have always loved visiting customer organizations. To see your company’s products helping another company improve operations and processes is tremendously satisfying. When your company’s products make employees at the customer company smile from ear to ear and declare their undying affection for your products – well, there are not enough chocolatinis on the planet […]

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On Being a Millennial

I am a member of the millennial generation. We are said to have many traits that make it difficult for managers from older generations to understand us. I’m here to discuss 10 traits of millennials and how I feel they could better be addressed in a call center environment. 1. Motivated by Meaning – It […]

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