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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Building a Great Contact Center Team Is Apparently Not That Hard

I’m a little behind the times, it seems. It was in the Dark Age of 2012 when Harvard Business Review published an article on the science of building exceptional work teams. It was a new science, so the discoveries a team of researchers at MIT made on the subject have surely evolved and expanded in […]

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Clouds Aren’t Just for Angels and Rainy Days, They Carry in Contact Center Performance Optimization

According to Anna Papachristos over at 1to1 Media, the cloud [emphasis mine] “positions the contact center for lift-off.” The cloud to which she refers is not, it seems, one of those fluffy balls of cotton candy I spent childhood summer days watching and wishing I could ride on, or at least, catch a glimpse of […]

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When a Little Princess Alights at Your Door, Workforce Optimization Is Nonnegotiable

A little princess arrived with the early morning rays of the sun on the 26th of June. Like any proper princess, she put in her appearance when it suited her. The convenience of the entourage patiently awaiting her was not a consideration. She knew everyone in its ranks would stand at the ready for as […]

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