Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Pursuing Your Passion in Life is Tough When You Have No Schedule Flexibility

My passion is riding and showing hunter/jumper horses. I even went to school to be a professional horse trainer. This is clearly not what I am doing for a living anymore, but it is still my beloved hobby. Riding, training, and showing horses is time consuming and I am grateful to have the flexibility in […]

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A New Feature for Even Greater Agent Schedule Flexibility: Trade Shifts When You Can’t Swap with Yourself

Empowering agents with scheduling flexibility is a core tenet of the WorkFlex mission. Via our browser-based portal and our native mobile app, we enable agents to take time off, work overtime and swap hours with themselves, all in an effort to provide them with as much work-life balance as possible.  We’re proud to announce a […]

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WorkFlex to join in CRMXchange Roundtable Webinar July 9

                  WorkFlex will join Calabrio, CallDesign and Verint for a CRMXchange Roundtable Webinar on July 9 at 2:00 p.m. EDT. We’ll all be talking about workforce management and optimization: the fundamental elements of workforce optimization agent engagement agent empowerment Today, these issues are essential to contact center […]

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