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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

WorkFlex Solutions Announces Patent Award for Dynamic Workforce Optimization

Staffing Agility Empowerment Solution Enables Optimized Intraday Performance for Contact Centers CINCINNATI, OH (PRWEB) MARCH 21, 2017 – WorkFlex Solutions, the industry leader in Intelligent Intraday Automation® for contact centers announced that it has been awarded a patent from the U.S. Patent and Trademark Office that enables contact center operators to effectively optimize interval-level staffing across […]

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What to Do When the “White Death” Cometh and Your Contact Center Is Empty

A snowstorm was pounding parts of the northeast yesterday. A real blizzard. Dumping three inches per hour. White-out conditions. Roads impassable. Everything coming to a standstill. No one showing up for work. Forget about customer service. These weather events occur regularly. It would seem wise to find a way around the inevitable paralysis. If you […]

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Reasons Contact Center Employees Stay on the Job

  Last month, ICMI posted an article by Customer Care Manager Jenny Dempsey on the top five reasons employees stay put in their positions. She did an informal survey of her friends and acquaintances on Facebook and found that regardless of their particular position in the company, their views on the subject were remarkably similar. All […]

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