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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Promoting Adherence in the Contact Center and Doing It Fairly

Last week, the SWPP Tip of the Week admonished readers to “close down the exception factory” and to establish a fair way to handle adherence, noting that what constitutes “fairness” often becomes a controversial topic in the contact center industry. The Tip’s author Kevin Zimmerman from NICE laid out a suggested process. You can read […]

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What Is Gamification and Why Should Contact Centers Care?

WorkFlex Gamification Technology as a Tool for Agent Engagement Do a Google search on the word “gamification” and view the following definition in the search results: “the application of typical elements of game playing (e.g., point scoring, competition with others, rules of play) to other areas of activity, typically as an online marketing technique to […]

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WorkFlex Solutions, the Industry Leader in Intelligent Intraday Automation® for Contact Centers, Announced That It Has Been Awarded a 4th Patent

WorkFlex Expands Real-Time, Intelligent Self-Scheduling with Gamification Capability CINCINNATI, OH (PRWEB) JUNE 13, 2017 In 2016, WorkFlex Solutions announced a patent for real-time, automated, intelligent self-scheduling (USPTO #9,280,754) that empowers employees with the flexibility to change their schedule while ensuring that each change actually helps optimize staffing levels. This new patent (USPTO # 9,679,265), expands […]

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