Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

CEOCFO Magazine Interviews Larry Schwartz about Intraday Automation and More

CEOCFO Magazine’s Senior Editor Lynn Fosse recently conducted a wide-ranging interview with WorkFlex CEO Larry Schwartz. If you’ve ever wondered how to define intraday automation and how it impacts contact centers, this interview provides answers. Read the full interview here!  

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Paging All Contact Center Executives: Embrace Change for Contact Center Performance Rewards

The concept of flexible scheduling is not a new one and I frequently meet people who “grok” the idea – that is, really “get” why it’s a big plus for employees. I also frequently meet people who don’t “grok” it at all and don’t seem to want to. The workforce world has changed, however, and […]

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Developing Win-Win Intraday Staffing Solutions for Contact Centers or “Why I Love My Job”

Do you ever have too many agents on shift, but aren’t sure if you should send them home or send them to training? A few months ago, I was in a meeting with a customer of ours and was asked to help solve an overstaffing situation like this with minimal involvement from their Real-Time Coordinators […]

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