• Now that we have WorkFlex,
    my personal needs are finally
    taken into consideration.

  • WorkFlex takes the manual
    effort and stress out of our
    Intraday staffing decisions.

  • With WorkFlex, I’m instantly alerted
    to any performance issues
    needing my attention.

  • With WorkFlex, I’m no longer
    frustrated with the
    schedule change process.

  • With WorkFlex, we improved
    performance, reduced expenses,
    and made our agents a lot happier.

  • With WorkFlex, we saw an
    immediate return
    on investment.

See How WorkFlex Maximizes Agent Flexibility While Optimizing Intraday Performance.

Recent Posts

Intraday Management Defined – Part 1

Generally, Intraday Management is defined as the set of activities that Real-time Administrators (RTA’s) perform on a daily basis within contact center environments to manage unplanned events that require immediate action to ensure smooth overall call center performance. Some of these activities may include: Intraday Staffing: Adding or reducing agent capacity to mitigate the impact […]

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Maximize Work-at-Home Agents Using Intraday Scheduling

Work-at-Home Agents have recently become a real option for call center operations. This shift is the result of more reliable and secure cloud-based technologies as well as last-mile infrastructure that easily carries bigger data files. As the Everest Group notes in their recent blog post, Work-at-home Staff: the Feather in the Cloud Contact Centers’ Cap, […]

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LIT OnLine Partners with WorkFlex Solutions to Revolutionize Online Call Center Training

LIT OnLine and WorkFlex Solutions announce a partnership to dramatically improve the way call center agents learn and perform. The offering enables call center operators to automate the scheduling of LIT’s patented learning system.

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