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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Concentrix to Expand Deployment of WorkFlex Products

Intelligent Employee Empowerment Suite Optimizes Contact Center Employee Satisfaction, Utilization and Performance Cincinnati, OH and Fremont, CA – February 23, 2017: WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent employee empowerment solutions for contact centers, today announced a product deployment expansion contract with Concentrix Corporation, a leading global business services company. WorkFlex provides contact […]

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Over-Automation or How to Ruin the Customer Experience

It could just be me, but I doubt it. I’m not a fan of customer service automation. Period. This may sound peculiar and tinged with hypocrisy coming from someone promoting automation technology for the contact center. It is not, however. WorkFlex technology automates specific internal contact center processes, not customer service. By “customer service,” I […]

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Love My Flex: Contact Center Agents ♥ Schedule-Change Flexibility

It’s Valentine’s Day and everywhere the reds and pinks of hearts, kisses and roses are plastered to the walls and shelving of groceries, drug stores and flower shops. In contact centers around the world, there are perhaps agents dressed in Valentine palettes, trading Conversation Hearts, and hoping for some Valentine treats in the break room. […]

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