Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Contact Center Employee Engagement- It’s Not Just for Agents

In the contact center world, the term “employee engagement” usually brings to mind stock images of smiling, attractive people wearing headsets. The people in these photos represent the agents at our contact centers and it is their engagement that receives the bulk of our attention when we create initiatives around employee satisfaction. But what about […]

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WorkFlex Schedule View: Enabling Agents to See Their Schedule Anytime, Anywhere – No Software Licensing Fees

It’s a big source of frustration for many agents: the inability to check their schedule easily or at all when they’re not at work. WorkFlex is making it possible for contact centers to offer agents mobile access to their schedule with WorkFlex Schedule View, the freeware version of the WorkFlex mobile app. With no setup […]

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The Snark Unleashed: OF COURSE Workforce Optimization Impacts the Customer Journey!

Scott Sachs over at TechTarget recently wrote a piece the title of which queried whether workforce optimization can impact the customer journey. While I generally attempt to suppress my inner Snark and respond to such stimuli with calm, measured comments (no giggle-snorts here, dear co-workers), I couldn’t help but emit the super snarkiest “Duh! What […]

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