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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Extending Intelligent Schedule-Change Empowerment to Your Supervisors

Intelligent Intraday Automation® technology provides unprecedented schedule-change empowerment for workforce administrators and agents enabling contact center operators to dramatically improve agent utilization and satisfaction. However, did you know that this same technology also extends schedule-change empowerment to supervisors enabling them to optimize agent engagement and effectiveness for their team? Here is how the WorkFlex Supervisor […]

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Summertime, and the Livin’ Ain’t Easy for Contact Center Agents

Even if you’re not an opera buff, you’ve probably heard the aria “Summertime” from Porgy and Bess, the first line of which is “Summertime, and the livin’ is easy.” In the life of many contact center agents, it would be more accurate to describe the livin’ as hard in the summer. That’s because it is […]

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Change Management in the Contact Center Requires Thoughtful Planning

Many people cringe at the term “change management” while others think that it’s unnecessary or just don’t think about it at all. In either case, lack of change management generally leads to difficulty making changes, or, at the very least, unpredictable results when making those changes. In today’s employment environment, not only are workers facing […]

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