Intelligent Intraday Automation

WorkFlex Helps Your Contact Center Increase Agent and Customer Satisfaction, Improve Intraday Performance and Automate Up to 80% of Manual Intraday Tasks

Who Benefits from the Power of WorkFlex?

Your
Agents

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Your
Supervisors

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Your
WFM Administrators

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Your
Business

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Recent Posts

When I Was a Call Center Agent, Trying to Get Time Off Was a Pain

As a millennial, I am a big proponent of flexible work schedules. I enjoy having the freedom to come and go and take time off when I want to as long as the work I need to do is getting done. Sometimes this means coming in early or staying late, or even both. The benefits […]

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The Results of My Informal Call-Center-Agent Surveys

As noted in a previous post, I deal with call center agents fairly often. Since I work for a software company that has developed mobile apps so agents can manage their own schedules on their smartphones, I decided to start doing informal surveys of agents I talk to. I wanted to find out if getting […]

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WorkFlex Solutions Partners with Firstsource Solutions

Intelligent Intraday Automation Suite Optimizes Contact Center Staffing & Performance Cincinnati, OH (PRWEB) January 14, 2015: Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy the WorkFlex Manager […]

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