Loading

Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
Learn More

Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
Learn More

Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
Learn More

Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
Learn More

Recent Posts

Planning Is Everything in the Contact Center, Except When It Isn’t

Planning Is Destiny, Right? Everyone knows that to reach your goal you have to have a good plan. Whether it’s a football game, a satellite launch, or a contact center operation, a plan is a must. In the contact center, we spend a lot of time building good plans. We use our workforce management (WFM) […]

Continue reading →

The Trouble with Turnover

One of the best Star Trek episodes (in my ever-humble opinion) aired in in 1967 with the title “The Trouble with Tribbles.” Kirk and the Enterprise crew are ordered to Deep Space Station K7 to guard grain shipments that are destined for Sherman’s Planet, the ownership of which is disputed. The Federation claims it and […]

Continue reading →

On-Demand Contact Centers: The Uber Model Can Work

What if all you had to do is publish a forecast and the right staff would move into place? The concept of an on-demand contact center has become popular and most references to the topic appear on the Web sites of enterprises offering on-demand services. (Do a quick Internet search for “on-demand contact center” for […]

Continue reading →
Vendor Partners


Nice logo
Verint logo
Genesys is a WorkFlex partner
Teleopti is a WorkFlex Solutions partner
Industry Associations


Nice logo
CRMXchange logo
CCNG logo
Sample Clients


Telus logo
United Healthcare Group logo
Lyft logo
COX logo
Concentrix logo

WorkFlex Privacy Policy

© 2017 WorkFlex Solutions LLC All rights reserved.