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Improve Performance

Automatically analyze and resolve intraday staffing and performance issues

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Automate Manual Activities

Increase efficiency and effectiveness of workforce administrators

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Improve Employee Satisfaction

Empower agents , improve communications and reduce administrator stress

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WorkFlex Manager

Auto-Optimize Intraday Staffing to Improve performance and reduce overhead

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WorkFlex Alert

Make your performance management dashboard real-time actionable.

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WorkFlex Scheduler

Optimize overtime scheduling, providing agent flexibility without administrative overhead

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Plug In Solution

Seamless integration with existing workforce administration systems

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Agent Preferences Portal

User-friendly portal for agents to enter their “reach-me” preferences, and availability

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Real-Time Solutioning

Continually analyzes intraday performance issues, identifies, and implements optimal solution

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Optimized Intraday Staffing

What’s the optimal way to address a 40 agent staffing shortfall?

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Intraday Schedule Adherence

How can you ensure schedule adherence and provide agent flexibility when needed?

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Optimized Overtime Scheduling

How can I provide agent flexibility without adding administrative overhead?

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WorkFlex Helps Agents

See how WorkFlex provides agent empowerment, convenience and fairness

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WorkFlex Helps Operations

See how WorkFlex minimizes manual work, improves communication and execution

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WorkFlex Helps the Business

See how WorkFlex improves efficiency, assures compliance and reduces attrition

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