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Intelligent Intraday Automation®

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


Learn how WorkFlex Intelligent Intraday Automation works!


Who Benefits from the Power of WorkFlex?

Your
Agents

Contact center agent smiling because he and his co-workers have WorkFlex Agent Suite and can manage their schedules.
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Your
Supervisors

Call center supervisor smiling because she has the WorkFlex supervisor app on her tablet and can easily manage her team.
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Your
WFM Administrators

WFM administrator smiling because WorkFlex makes her staffing and scheduling job much easier.
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Your
Business

Contact center business executive smiling because the contact center is benefitting from WorkFlex intraday management technology.
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Recent Posts

Flexible Scheduling Becomes a Contact Center Recruiting Tool Whose Time Has Come

I’ve been in the contact center industry for 20 years and during that time the main challenges haven’t changed.  Recruiting, hiring and retaining quality labor has been and will always be the biggest challenge faced by outsourced and captive contact centers/BPO providers. What has changed is: The rise of the gig economy and the impact […]

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Why the Woolly Mammoth Went Extinct and What Contact Centers Can Do to Avoid the Same Fate

A lot of research has been done on why the Woolly Mammoth went extinct, and the evidence shows that it was not a single factor but a “one-two” punch – an environmental change that weakened the species because of their inability to adapt combined with the emergence of an existential threat that eliminated their ability […]

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Team Coffee Breaks? What a Contact Center Scheduling Nightmare, Right?

There’s an excellent UK Web site dedicated to all things contact center. Among the site’s many menu options is one called “Tips” where Jonty and Megan share short pointers on how to make agents happier, deliver better customer service, and improve operations. Megan posted a tip not long ago titled “Send Teams on Coffee Break […]

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