• Now that we have WorkFlex,
    my personal needs are finally
    taken into consideration.

  • WorkFlex takes the manual
    effort and stress out of our
    Intraday staffing decisions.

  • With WorkFlex, I’m instantly alerted
    to any performance issues
    needing my attention.

  • With WorkFlex, I’m no longer
    frustrated with the
    schedule change process.

  • With WorkFlex, we improved
    performance, reduced expenses,
    and made our agents a lot happier.

  • With WorkFlex, we saw an
    immediate return
    on investment.

See How WorkFlex Maximizes Agent Flexibility While Optimizing Intraday Performance.

Recent Posts

Sutherland Global Services to Deploy WorkFlex Intraday Management Automation Suite

  Intelligent Agent Self-Service capability to support Work-at-Home Program Growth Rochester New York, Cincinnati Ohio  - July 30, 2014 Sutherland Global Services, Incorporated (“Sutherland”), a global leader in outsourced business process and technology management services and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for call centers today, announced an agreement […]

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Education at Work to Deploy WorkFlex Intraday Automation Suite

  Intelligent Intraday Automation Suite to Support Student-Workforce Call Center BPO Cincinnati, Ohio –  June 10, 2014 Education-At-Work (EAW) a leader in student-based business process outsourcing services and WorkFlex Solutions LLC (WorkFlex), the industry leader in intelligent intraday management automation solutions for call centers today announced an agreement to deploy the WorkFlex Intelligent Intraday Automation […]

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TMC Customer Interview with Larry Schwartz

Maximizing Agent Flexibility and Satisfaction with Intelligent Agent Self-Service According to Dimension Data’s 2013/2014 Contact Center Benchmark report, attrition is up 26% from the previous year. Perhaps not shocking, but not a good statistic for an industry already plagued with high levels of employee turnover. “When you consider the cost of turnover (approximately 60-70% of […]

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