Intelligent Intraday Automation™

Intelligent Empowerment for Agents, Supervisors and Workforce Administrators


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Who Benefits from the Power of WorkFlex?

Your
Agents

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Supervisors

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Your
WFM Administrators

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Business

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Recent Posts

Thinking outside the Contact Center: Flexible Scheduling in the Healthcare Industry?

Agile, flexible scheduling in the contact center seems like a no-brainer to me now that I’ve been here at WorkFlex Solutions for a number of months and learned so much about how the products benefit customer operations. Who wouldn’t want to enable agents to adjust their schedule as needed while optimizing intraday staffing? WFM administrators are […]

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Hey, Contact Center, I’m a Millenial. Don’t CALL Me!

Nothing is worse than the regret you feel over a missed opportunity. Especially an opportunity to make some extra money. This was pretty much the story of my life as an at-home call center agent. You don’t make a lot of money working in a call center. Since this was my sole source of income […]

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The Things My Daughter with Down Syndrome Has Taught Me: Work to Your Strengths and Find Your Passion

Saturday, March 21st was World Down Syndrome day. Down Syndrome (DS) is the occurrence of an additional 21st chromosome, or three 21st chromosomes, hence 3/21 as the date to create awareness of the condition and to recognize the challenges and achievements of those with Down Syndrome. My daughter Claire has Down Syndrome. She’s nine years […]

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